FAQs
Find answers to the most common questions about our products, subscriptions, delivery, and more. We’re here to help!
Phulwaa is a flower delivery company. We offer delivery for fresh pooja flowers (daily delivery) and cut flowers(weekly) along with flowers on-demand. We also offer other products made from flowers and their derivatives.
We are based out of Pune.
No, it will take 48hrs to get activated.
At present, we only offer flower subscriptions in Pune.
At present, we do not offer any returns.
We may, at any time, revise this privacy statement with prior notice so that You remain updated regularly. Continued use of the Website after a change has been made is Your acceptance of the change.
With proper care, our pooja flowers can last up to 2 days. Cut flowers can last from 5-7 days with proper care.
Freshness & Quality - We only work with partners who meet our standards. Most of our flowers come from farmers directly. We bring you flowers in their bud stage, so they last longer.
If you are unsatisfied with your purchase for any reason, drop us an email at contact@phulwaa.com within 24 hours of receipt with a picture of your flowers and we will send you a replacement or our team will process your refund within 3-5 business days.
At present, we do not offer any cancellations on products. However, you can cancel your flower subscriptions. Write to us at contact@phulwaa.com and we will cancel your subscription within 4 business days. Please note that you may be charged for the next day or two even once you cancel your subscription since the flowers have been cut.
We will provide a refund based on the credit you have used.
Of course, you pause your subscription at any time. Simply email as us at contact@phulwaa.com 4 days in advance and we will be happy to resume service once you are back.
Phulwaa reserves the right to raise our prices at any time for any reasons at our absolute discretion. These may include a multiple of reasons including but not limited to price increases from our suppliers and partners. We will notify our subscribers of any change and provide the option to cancel your subscription.
Pick a subscription for a product that you like, once you place and order your subscription will start within the next 2-3 business days. For example, if you place an order for fresh Pooja flowers on Jan 11, your subscription will start from 13th or 14th of January.
We offer free delivery for all our subscriptions. For flowers on demand, we offer free delivery within Pune for orders over Rs 1000. For orders lower than Rs 1000, a delivery fee of Rs 120 is applicable.